About
Committed to Excellence
We're a team of consultants who have gained a wealth of experience in areas like Business Analysis, Product Ownership, Customer Service, Customer Engagement & Customer Success. We strengthen our skills over time through practical experience in our individual careers, and we've also acquired certifications to back up our knowledge.
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Our mantra is NOT to rely solely on theoretical knowledge, which is why we're passionate about this project & we pursue it alongside our regular jobs to ensure we practice what we preach. Continuous learning is something we value deeply and we believe that knowledge should flow both ways, from trainer to trainee and vice versa.
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We're driven by curiosity to learn and exchange ideas, and we want to build a community of like-minded professionals around us.
What We Offer
BA in Product Ownership
2 days of training will take you through the most used BA tools and techniques you need to be successful when being responsible for managing a product.
Business Analysis
Helps you to analyze complex business problems, identify opportunities, and develop practical solutions. You'll find out how to elicit and document requirements, create process models, and facilitate stakeholder engagement.
Customer Success
Prioritizes cultivating long-lasting relationships with customers, the "How To's" of increased retention and business growth. You'll learn how to define success metrics, identify customer needs, and develop strategies to deliver value.
Customer Experience
It's a continuation module to Customer Success training, focusing its agenda on effective communication, empathy, and active listening. It dives deeper into customer journey mapping, creating customer personas, and designing engagement strategies that deliver results.
Dana Gradinaru
Global Head of Customer Success
"The Customer Success training program was really helpful to me and my team. Since the training, we've seen a nice uptick in our customer satisfaction scores."
Ana Maria Mares
Client Onboarding Manager
"Great resource! It gave me a roadmap for how to be successful in my role and provided some useful tips on managing my time and prioritizing customer issues."
Bogdan Alangiu
EMEA Channel & Alliance Manager
“The Customer Success training program was pretty solid. The instructors were experts in their field, and the content was practical and relevant. I came away with a renewed focus on delivering value to our customers and forming deeper relationships with our partners.”